// terms of service
Terms of Service
Last updated: June 16, 2026
These Terms of Service (“Terms”) govern your use of the Martex platform at themartex.com, operated by BRLabs Ltda. By creating an account or using the Service, you agree to these Terms in full. If you do not agree, do not use the Service.
1. Definitions
- “BRLabs”, “Martex”, “we”, “us” — BRLabs Ltda., CNPJ 61.115.832/0001-48, Brazilian limited liability company.
- “Service” — the Martex platform, including web application, Chrome extension, APIs, and all related tools.
- “Customer”, “you” — the natural person or legal entity that has created a Martex account.
- “Client” — an end-customer of the Customer, represented as a “client slot” within the Service.
- “PRO Slot” — a paid Client slot enabling premium product features for that Client.
- “Subscription” — the recurring, paid arrangement between Customer and BRLabs for one or more PRO Slots.
2. Acceptance and eligibility
You must be at least 18 years old to use the Service. By creating an account, you represent that (i) you have the legal capacity to enter into a binding agreement and (ii) if you are using the Service on behalf of a legal entity, you have authority to bind that entity.
3. Account and your responsibilities
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activity that occurs under your account
- The accuracy and lawfulness of any data you upload, configure, or process via the Service
- Ensuring you have all necessary rights and consents from your Clients to process their data via Martex. You must inform your Clients that Martex is being used as a processor on their behalf.
- Compliance with Google API Services User Data Policy when using OAuth-based integrations
4. Free tier and PRO Slots
The Service offers a Free tier including 3 Client slots and access to all non-Pulse products (Audit, Blueprint, Compliance, Pixel Validator, UTM Validator, GTM Wizard, Offline Hit Sender, Session Forge).
A PRO Slot unlocks all 12 products for the assigned Client, including continuous monitoring (Data Layer Pulse and GA4 Pulse). PRO Slots are reassignable to different Clients within the same Customer account.
5. Pricing and billing
5.1 Graduated pricing
PRO Slots are billed monthly on a graduated tier model. Pricing varies by currency:
| Tier | USD | BRL | GBP | EUR |
|---|---|---|---|---|
| Slots 1-5 | $30 | R$149 | £25 | €29 |
| Slots 6-10 | $27 | R$129 | £22 | €26 |
| Slots 11+ | $24 | R$109 | £19 | €23 |
Each slot pays the rate of the tier it falls into. The billing currency is chosen at subscription creation and is locked for the lifetime of the Subscription (a Stripe technical limitation). To change currency, you must cancel and create a new Subscription.
5.2 Billing cycle
Subscriptions renew automatically every calendar month on the same day as the initial subscription. Payment processing is handled by Stripe; your saved payment method is charged automatically at each renewal.
5.3 Adding slots mid-cycle
Adding more PRO Slots during an active billing cycle triggers an immediate prorated charge to your payment method on file, covering the remainder of the current cycle. The full price applies from the next renewal onwards.
5.4 Cancellation
You may cancel anytime via the platform. Cancellation takes effect at the end of the current paid billing period. No refunds are issued for partial periods. After the period ends, all PRO Slots return to Free tier and excess Clients (above 3) become read-only until you reduce them or re-subscribe.
5.5 Failed payments
If a renewal payment fails, you enter a 7-day grace period during which PRO access is maintained. Stripe will retry the charge over approximately 3 weeks per its default dunning schedule. If all retries fail, the Subscription is canceled and PRO Slots are deactivated (your data is not deleted — see Privacy Policy §7).
5.6 Taxes
Prices are exclusive of any taxes that may be applicable in your jurisdiction (VAT, sales tax, IOF, etc.). You are responsible for any such taxes.
6. Acceptable use
You agree NOT to:
- Use the Service to process personal data without a lawful basis under applicable data protection laws (LGPD, GDPR, etc.)
- Violate the Google API Services User Data Policy when using OAuth-based integrations
- Reverse-engineer, decompile, disassemble, or attempt to extract the source code of the Service
- Resell, sublicense, or otherwise redistribute the Service without prior written agreement
- Use the Service to send spam, malware, phishing communications, or any unlawful content
- Probe, scan, or test the security of the Service without prior authorization
- Interfere with or disrupt the integrity or performance of the Service
- Use automated means to access the Service beyond officially documented APIs
We may suspend or terminate accounts that violate these provisions, with or without prior notice depending on severity.
7. Beta service
The Service is currently in beta. We provide it “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee uninterrupted operation. Scheduled and unscheduled downtime may occur. Features may change, be added, or be removed at any time during the beta period.
8. Intellectual property
- Martex owns: the platform, all source code, design, documentation, the “Upstream Data Integrity Framework” methodology, and all associated trademarks, logos, and branding.
- You own: all data you upload to or generate within the platform (workspaces, blueprints, audit results, monitoring scenarios, configurations, comments, custom dimensions).
- License you grant us: a limited, non-exclusive, royalty-free license to process your data solely to operate, maintain, and improve the Service.
9. Limitation of liability
To the maximum extent permitted by Brazilian law:
- Our total aggregate liability arising from or relating to these Terms or your use of the Service shall not exceed the amount you paid us in the twelve (12) months preceding the event giving rise to the claim.
- We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, business opportunities, or goodwill.
This limitation does not apply to liability that cannot be excluded under Brazilian law, including but not limited to gross negligence, willful misconduct, and consumer protection rights of natural persons under the Brazilian Consumer Defense Code (Law 8.078/1990), where applicable.
10. Indemnification
You agree to indemnify and hold BRLabs harmless from any third-party claim arising from:
- Your breach of these Terms
- Your misuse of the Service
- Your failure to obtain necessary rights or consents from your Clients
- Your violation of applicable laws or third-party rights
11. Modifications to these Terms
We may modify these Terms at any time. Material changes will be notified by e-mail to registered users at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms. If you do not agree to the modifications, you may cancel your account before the effective date.
12. Termination
We may suspend or terminate your account at any time, with or without notice, if you breach these Terms. You may close your account at any time via the platform.
Upon termination:
- Your data is retained for 30 days then permanently deleted (see Privacy Policy §7)
- Outstanding invoices remain payable
- Sections 8 (Intellectual Property), 9 (Limitation of Liability), 10 (Indemnification), and 13 (Governing Law) survive termination
13. Governing law and jurisdiction
These Terms are governed by the laws of the Federative Republic of Brazil. Any dispute arising from or relating to these Terms shall be submitted to the exclusive jurisdiction of the courts of the District of Praia Grande, State of São Paulo, Brazil, with the express waiver of any other forum, however privileged it may be.
This clause does not waive consumer rights of natural persons under the Brazilian Consumer Defense Code (Law 8.078/1990), where applicable.
14. Contact
BRLabs Ltda. (CNPJ 61.115.832/0001-48)
Rua Pais Leme, 215, Conj 1713, Pinheiros
São Paulo - SP, 05424-150, Brazil
E-mail: brlabsgroup@gmail.com